Refund & Replacement Policy

Digital codes Before revealing a code, you must confirm that you purchased the correct product and region. Once a code is revealed, it is normally non-refundable. Used, invalid or incorrect codes If a delivered code was already used before delivery, is invalid, or does not match the purchased product, contact support promptly with the order number and requested evidence. We will verify the issue and first attempt to provide a valid replacement. A refund is available only when a replacement cannot be provided. Games and digital accounts Games, shared accounts, primary/secondary accounts and subscriptions are generally non-refundable after credentials or access instructions have been delivered. A replacement or refund may be considered if the delivered product is materially different from the order and we cannot correct it. Unrevealed or undelivered orders An eligible refund may be requested when payment was completed but the product cannot be supplied and no acceptable replacement is available. Payment fees and processing time Gateway fees may be non-refundable where the payment provider does not return them. Approved refunds are sent to the available original or agreed method and may take time to appear.